Return Policy
We will replace or refund you for any bottle of wine that is damaged or flawed. By law, these are the only circumstances under which we are allowed to refund a wine purchase. We ask the customer to return the unfinished portion of the original bottle for replacement. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error.
Please send an email to info@jdusiwines.com to arrange for the return of corked or flawed product. Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges.
Our hours of operation are 11 a.m. to 4 p.m. with tastings by appointment only. Reservations are limited to a one-hour time slot, start to finish (check out included) to make sure our staff has enough time to sanitize for the next group. Masks are required upon arrival and must be worn until your party is seated. Hand sanitizer will be located throughout the facility. Our format will be a little different, but one thing we promise - you will have the same fun tasting experience!
We also continue to offer curbside pickup. Please contact 805.226.2034.
